1. Overview

At KC Fashionmall, we strive to ensure your satisfaction with your purchase. If you are not completely satisfied, we offer a refund or exchange under the following conditions.

2. Eligibility for Refunds

• Timeframe: Requests for refunds must be made within [30] days from the date of delivery.
• Condition: Items must be in their original condition, unused, and with all tags and packaging intact.
• Proof of Purchase: A valid receipt or order confirmation is required for all refunds.

3. Non-Refundable Items

• Final Sale Items: Items marked as final sale or clearance are not eligible for refunds.
• Custom Items: Personalized or custom-made items cannot be returned or refunded.

4. Refund Process

• Request: To request a refund, contact us at [support@kcfashionmall.com] with your order number and reason for the return.
• Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.
• Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method. This may take [5-7] business days.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and indicate your exchange preference. Exchanges are subject to availability.

6. Contact Us

For any questions regarding refunds or exchanges, please contact us at kcfashionmall25@gmail.com.